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Residence Inn New York The Bronx at Metro Center Atrium
- Hotels
- Bronx, NY
About this business
Location details
1776 Eastchester Rd, Bronx, NY, 10461, United States
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What the hell. I read the reviews and decided to stay here for 4 nights. Unfortunately I ended my stay earlier, the front desk staff in the afternoon shift, a gentleman kept staring my wife and I each time we entered the hotel. Our room have no a.c the entire stay, we called the desk 3x, no one came up until our last night. Our room was at 80 degrees.
Business response:
Dear Sorangie, I am very concerned that someone made you uncomfortable during your stay. Out staff is completely dedicated to welcoming everyone warmly and creating friendly interactions. In the age of face masks and social distancing, it may be more difficult to connect with each other without facial expressions. I also regret that we did not promptly adjust your guest room temperature. A comfortable and welcoming atmosphere is key to a great hotel stay. I am sorry we missed the mark during your stay.
The room wasn’t what we was expecting for the price of the room it had a few broken draws a few towels had stains the rug was dirty the sink was clogged
Business response:
We are sincerely sorry for the conditions you were greeted with arrival to your suite. We appreciate your feedback and will share this review with our Engineering Department to ensure these items are corrected.
Breakfast server was not friendly to answer food ingredient information. it was very important for an allergy issue. check in agent was not very helpful
Business response:
Dear Valued Guest, Please accept my most sincere apologies for the inconvenience encountered during your stay. We have shared your feedback with the corresponding department. We hope to accommodate your next visit to The Bronx in order to make it right for you.
Not a good experience not worth it. Was supposed to get a credit never received.
The room was not clean properly had hair all over the bed and in the shower. I called management and they gave me another room.Staff was pleasent and escort us making sure the other room was more suitable.
Overbooked with poor customer service I paid a lot for a room so my friends and I would have a safe place to stay while attending an event in the city. Upon arrival, my room was downgraded without anyone saying a word. Had I not gone back down and said something, they'd have happily charged me for a significantly bigger room than I was in. When I went downstairs and said there was a mistake, the staff tried to make me think I was wrong or confused (I think the difference between a stuido and a bedroom are pretty obvious...... read more
Frequently asked questions about Residence Inn New York The Bronx at Metro Center Atrium
How is Residence Inn New York The Bronx at Metro Center Atrium rated?
Residence Inn New York The Bronx at Metro Center Atrium has a 4.5 star rating with 2,421 reviews.
When is Residence Inn New York The Bronx at Metro Center Atrium open?
Residence Inn New York The Bronx at Metro Center Atrium is open now. It is open 24/7.