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Residence Inn New York The Bronx at Metro Center Atrium
- Hotels
- Bronx, NY
About this business
Location details
1776 Eastchester Rd, Bronx, NY, 10461, United States
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My electric sockets were not working when I arrived. I was trying to charge my phone when I got to the room. Nothing worked. The desk clerk wanted to sell me a new charger instead of sending someone up to the room to check it out. My tv stopped working at 7 in the morning I was told the engineer comes in at 11. After going back and forth someone came up and fixed it. There was a large bug in my room. Disgusting. It was not a good experience.
It smells like a dog just peed on the bed room
I didn’t like the fact that the heating system in my room was not working and I called front desk who sent a technician but he couldn’t fix it and I had to put on warm clothes and go under the blanket to sleep early and couldn’t sit on chair to relax etc and they had no more rooms available and couldn’t give me a refund to go to another hotel because booked thru a 3rd party Expedia and they have to pay U commission. If I had booked directly then they could have given me a refund. I hereby demand a refund for the inconvenienc... read more
Room wasn’t ready at check in. Another family in front of me also was in the same predicament. I was told it was a maintenance issue. When I finally got in the room, and was in the shower, someone walked in the room. I later found out it was housekeeping which is odd considering it was after check in time. I just didn’t get a good vibe off this place and I am a status member.
Poor. TV didn’t work and pull out couch was so uncomfortable. The mattress was thin that the bars came right through the thin mattress
Business response:
I'm sorry to hear that your experience was less than exceptional. Thank you for brining your concerns to our attention so that we can address them with our maintenance staff for quick correction. We hope you will join us again the next time you visit the Bronx.
Surprisingly underwhelming I’m extremely underwhelmed and disappointed in the state of this hotel. One of the elevators smelled like dog urine. There was clear packing tape used in the bathroom to hold up the shower door, the bathroom mirror was chipped/damaged, wallpaper was peeling & carpet lifting in some areas. Also encountered an issue with my room key/reservation info, another person’s name was reflected on the Marriott screen when we turned the TV on during our stay (even after reporting it to the front desk). The sta... read more
Surprisingly underwhelming I’m extremely underwhelmed and disappointed in the state of this hotel. One of the elevators smelled like dog urine. There was clear packing tape used in the bathroom to hold up the shower door, the mirror was chipped/damaged, wallpaper was peeling & carpet lifting in some areas. I could care less about kids in the hallway playing late at night or breakfast not being available before we departed the final day, the state of the hotel was just extremely dissatisfying. I snapped photos of our room but... read more
Frequently asked questions about Residence Inn New York The Bronx at Metro Center Atrium
How is Residence Inn New York The Bronx at Metro Center Atrium rated?
Residence Inn New York The Bronx at Metro Center Atrium has a 4.5 star rating with 2,351 reviews.
When is Residence Inn New York The Bronx at Metro Center Atrium open?
Residence Inn New York The Bronx at Metro Center Atrium is open now. It is open 24/7.