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Residence Inn New York The Bronx at Metro Center Atrium
- Hotels
- Bronx, NY
About this business
Location details
1776 Eastchester Rd, Bronx, NY, 10461, United States
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Business response:
We are sincerely sorry for the inconvenience you experienced during your stay.
Terrible service I felt like I was profiled I was checked out my room by someone in the hotel and they tried to tell me I didn’t pay and they removed all my items from the room was an total embarrassment and didn’t appreciate being treated that way
Business response:
On behalf of the entire team at the Residence Inn New York The Bronx at Metro Center Atrium, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. Please feel free to contact the hotel the directly so we can further discuss the issues that occurred during your recent visit.
Our accommodation was supposedly city view but we were put at the end of the hallway where the view is not so pleasant. WE CAN HEAR LOUD VOICES TALKING; BABY CRYING MOST OF THE TIME SINCE WE CHECK IN; THERE WAS ALSO A DOG BARKING LOUDLY AND WE DONT FEEL SAFE BECAUSE THERE WAS A SHIRTLESS GUY SITTING WITH HIS CELL PHONE JUST OUTSIDE OUR DOOR LAST NIGHT AND I HAVE TO CALL MY HUSBAND TO WATCH FOR ME WHEN I CAME BACK DOWN THE HALLWAY. IT CAUSED ME MIGRAINE JUST HEARING THE NOISES MOST OF THE NIGHT. Oh by the way, when I mentione... read more
Business response:
Thank you for staying at the Residence Inn by Marriott Bronx this past weekend. I would like to apologize for any lapses in great service during your stay at our hotel. Maintaining a fresh atmosphere within our guest rooms and a comfortable atmosphere is always a key priority. On behalf of the entire team at Residence Inn New York The Bronx at Metro Center Atrium, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the rest o... read more
Business response:
We are sincerely sorry for the inconvenience you experienced during your stay.
Business response:
We would like to hear more about your stay. Please email cboyle@ribronx.com
This is the second time I’ve stayed here trying to give it the benefit of the doubt. My stay this time was unacceptable. The people in the room next to us were rowdy and inconsiderate towards the rules of the hotel. Smoke kept coming from the adjoining door along with profound language. Keep in mind I had my infant and partner with me. Throughout the first night security and front desk kept trying to work with the people next door. It got so bad that we had to switch rooms in the middle of the night. Only had one day/night o... read more
Business response:
Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization.
Business response:
We are sincerely sorry for the inconvenience you experienced during your stay.
Business response:
We are sincerely sorry for the mishaps you experienced during your stay.
What the hell. I read the reviews and decided to stay here for 4 nights. Unfortunately I ended my stay earlier, the front desk staff in the afternoon shift, a gentleman kept staring my wife and I each time we entered the hotel. Our room have no a.c the entire stay, we called the desk 3x, no one came up until our last night. Our room was at 80 degrees.
Business response:
Dear Sorangie, I am very concerned that someone made you uncomfortable during your stay. Out staff is completely dedicated to welcoming everyone warmly and creating friendly interactions. In the age of face masks and social distancing, it may be more difficult to connect with each other without facial expressions. I also regret that we did not promptly adjust your guest room temperature. A comfortable and welcoming atmosphere is key to a great hotel stay. I am sorry we missed the mark during your stay.
Frequently asked questions about Residence Inn New York The Bronx at Metro Center Atrium
How is Residence Inn New York The Bronx at Metro Center Atrium rated?
Residence Inn New York The Bronx at Metro Center Atrium has a 4.5 star rating with 2,351 reviews.
When is Residence Inn New York The Bronx at Metro Center Atrium open?
Residence Inn New York The Bronx at Metro Center Atrium is open now. It is open 24/7.