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Cambria Hotel Fort Lauderdale Beach
- Hotels
- Fort Lauderdale, FL
About this business
Location details
2231 N Ocean Blvd, Fort Lauderdale, FL, 33305, United States
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Staff was incompetent and rude (front desk at check in and bartender). Only parking was $39 valet and they were slow to get your car every time. We requested room service twice and didn’t receive it.
Business response:
Hi Alisha thank you for your feedback and taking the time out to rate your stay. we do apologize for any inconvenience you have incurred while staying with us will pass on all information the relevant department.
This was one of the worst hotel experiences I’ve ever had. I booked and paid extra for a Premium King Room with a balcony through Expedia — only to be told at check-in that such a room doesn’t even exist. They stuck me in a basic King Room and acted like that was normal. Total scam. Even worse, the bathroom was disgusting, with mold all over the shower walls. It looked like it hadn’t been cleaned in weeks. My son has severe asthma, and mold is a major health risk. When I told the front desk, they brushed it off and said the ... read more
Business response:
Mackenzie - Please accept my sincere apologies. Please contact me at the hotel to discuss this matter. I want to better understand the room type issue as well as the cleanliness issues you encountered.
Did not like location. Residential area. So everything was at least a 20min drive besides the beach. Hotel did not offer beach towels, chairs, umbrellas nothn as courtesy. Pool closed at 10p. I was unable to have a late check out and was disturbed twice by a knock on my room door at 9:30a and 10:30a from the cleaning crew asking when i would be leaving . Unprofessional. Whole vibe was off at this hotel. No future reservations
Business response:
Hi Tisha, thank you for leaving your feedback, we do apologize for any inconvenience incurred while staying with us. We hope you will change your mind and stay with us again. Will pass on all information in your feedback to the relevant department, our check out time is 11am so there should not be any knocking on your door, we do apologize again. We are only four minutes from Lauderdale by the sea and eight mins from Las Olas, a two minutes walk to the beach, four mins walk to Sands Bar Grill Restaurant and we do have on sit... read more
The hallway was unkept my entire stay! I had to re-clean my room upon check-in. The rooftop did not have fans; it was too hot to enjoy. The pool is too small. No water in room.
Business response:
Hi Priscillia, thank you for rating your stay and giving us a feedback about your stay. Will pass on the information to the relevant department. We hope you will visit us again so you can see that was a one off experience.
Be prepared to wake up to a lizard in your room on the wall or on your pillow
Business response:
Hi Travis, Thank you for your feedback. Will be passing your concerns to the relevant department. We do apologize for any inconvenience occurred while staying with us and hope you will come again and see that this is a one off situation.
The staff wasn't very kind, and our room wasn't entirely clean when we arrived. It's a practical hotel being close to the ocean...but don't expect customer service, and check your room before you get in it.
Business response:
Hi Jessica, thank you for your feedback please accept our apologize for the inconvenience you have experience, come and stay with us again so we can show you that it not the norm as we strive to have our guest leaving with a great experience.
The room was dirty, the table that was behind the bed had all types of dirty markings that were extremely visible. The walls were even dirty with also visible marks! I called three times for a laundry bag and I had to end up going to the maid and asking her for one. I got to the hotel early for an early check in. With that being said, I was told that it would be $25 for an early check in and I honestly had no problem with that. But the fact that they had me waiting for an hour for my room because they gave it to someone else... read more
Business response:
Hi Kassandra thank you for your feedback. Up on reviewing your reservation your room type was exactly what was book via the 3rd party that you have booked with and as per hotel standard check in time of 4pm you were checked in at 12pm. We do apologize for all in convience incurred and have reach out to all department to ensure such issue does not happen again. Hope you will come and stay wit us again. Please use our Choice Reservation Centre.
The room floor was not carpeted, and tiled/wood floor was sticky. No room sleepers or water bottle was provided. Parking charges too high.
Business response:
Hi Amrinder Thank you for your feed back. We do apologize for any inconvenience incurred. This information will be sent to the relevant department.
Pictures DO NOT MATCH what you get upon arrival. The staff was rude and standoffish. They do not change sheets. Stripped my own bed left a pile in the Corner and the same sheets was placed back on the bed. Found a ROACH in my room!! Hotel staff took over an hour after initial complaint for hotel staff to come up to the room. Overall trashy high priced room.
Business response:
Thank you for your feedback. Please accept our apologies for a less than stellar stay. I have shared these comments with our team for immediate follow up.
Frequently asked questions about Cambria Hotel Fort Lauderdale Beach
How is Cambria Hotel Fort Lauderdale Beach rated?
Cambria Hotel Fort Lauderdale Beach has a 4.2 star rating with 3,517 reviews.
When is Cambria Hotel Fort Lauderdale Beach open?
Cambria Hotel Fort Lauderdale Beach is open now. It is open 24/7.