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Cambria Hotel Fort Lauderdale Beach
- Hotels
- Fort Lauderdale, FL
About this business
Location details
2231 N Ocean Blvd, Fort Lauderdale, FL, 33305, United States
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My air conditioner stop working in the middle of the night nothing was done to fix it. My shower water was very cold told to let it run
Our stay did not meet basic cleanliness or safety expectations. The room had visible hair on the floor and in the shower, suggesting it was not thoroughly cleaned. The pool area, which was the main reason we booked this hotel, was very disappointing. Cushions were torn and moldy, chairs had mold, and there were rust spots on the floor, making it unsafe. The photos of the property looked great online, but the reality was very disappointing.
Business response:
Thank you for taking the time to bring light on issues you had during your stay. We build our values on cleanness and will be forwarding all information to the relevant department. We hope you will give us another chance to show you that this is not our norm. Hope to see you soon.
There is nothing to say overall was terrible
Business response:
We appreciate you taking the time to share your score with us. We always strive to maintain the highest standards of cleanliness and comfort for our guests, and it seems we fell short during your stay. We sincerely apologize for the inconvenience caused.
Requested cleaning services several times with no response. Sofa chair filthy!
Business response:
Elise - my apologies for not receiving the housekeeping services you requested. I can understand your frustration I have shared your comments with our team for immediate follow up. We hope you give us another opportunity to demonstrate our commitment to the guest experience.
Business response:
We appreciate you taking the time to share your score with us. We always strive to maintain the highest standards of cleanliness and comfort for our guests, and it seems we fell short during your stay. We sincerely apologize for the inconvenience caused.
One of the front desk staff was very rude, not helpful whatsoever when I told him about things not working in my room. I went two without tv. The air stopped working.
Business response:
Rivannah - my sincere apologies for the challenges you encountered. There was a neighborhood cable outage that affected parts of the hotel. Unfortunately, our provider took longer to repair that first anticipated. I have shared your comment about the AC with our maintenance team for immediate follow up. Was the guest room key left in the slot by the door? knowing that will assist us in determining the exact nature of the problem. I do hope you will give us another opportunity to properly demonstrate our commitment to creatin... read more
There were not enough chairs at the pool, our room was serviced only once in 6 days, we had to request new coffee and cups daily, and the coffee cup tops did not fit on the bottoms. There was one front desk worker who was very rude when I requested our room to be cleaned. And then it never was.
Business response:
We appreciate your recent survey feedback. It's always valuable for us to hear about your experiences, whether positive or otherwise. Regarding your stay, we understand that the seating arrangement by the pool may have impacted your comfort. Additionally, the housekeeping service not meeting your expectations is something we take very seriously. We regret any inconvenience this may have caused you and genuinely appreciate your patience in bringing these matters to our attention. We strive to provide excellent service and a c... read more
No
Business response:
Not sure what this review is about. Please bring any concerns to the desk!
I had a generally pleasant stay at the Kenmore Village Hotel. The facilities are modern and well-maintained, and I was especially impressed by the convenience and accessibility of the parking, which is a rare find in Miami Beach. The location is also perfect for exploring the area. However, the post-checkout service regarding a lost item was quite disappointing. After checking out on February 13, my wife realized she had left her white light down jacket on a hanger in our room. I contacted the front desk immediately, and the... read more
Frequently asked questions about Cambria Hotel Fort Lauderdale Beach
How is Cambria Hotel Fort Lauderdale Beach rated?
Cambria Hotel Fort Lauderdale Beach has a 4.2 star rating with 4,029 reviews.
When is Cambria Hotel Fort Lauderdale Beach open?
Cambria Hotel Fort Lauderdale Beach is open now. It is open 24/7.