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Cambria Hotel Fort Lauderdale Beach
- Hotels
- Fort Lauderdale, FL
About this business
Location details
2231 N Ocean Blvd, Fort Lauderdale, FL, 33305, United States
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Wasn’t like it was in the pictures, the pool area felt gross and there was buckets in the hallway because of leaks in the ceiling, and the water didn’t even get remotely warm in the shower
Business response:
Thank you for sharing your feedback. We sincerely apologize that your stay did not meet your expectations. Providing a clean, comfortable, and well-maintained environment for our guests is a top priority, and we are sorry that we fell short during your visit. Your comments regarding the pool area, hallway conditions, and water temperature have been shared with our management and maintenance teams for review and corrective action. We appreciate you taking the time to provide your feedback, as it helps us improve the guest exp... read more
The hotel was okay, Keifer was pleasant, we didn’t have hot water for showers and the roof was leaking and gave the carpet a terrible smell in the hallway of the floor we were on! After letting Jeffery know his response was what would you like me to do about it! It was until the maintenance man explained to him what the problem was is when he wanted to accommodate us! Gave us complimentary breakfast it was okay and the lady that was helping don’t think she liked her job and what was on her phone was more important! For the f... read more
Business response:
Thank you for taking the time to share your feedback. We are pleased to hear that Keifer provided pleasant service during your stay and appreciate your recognition of his efforts. We are also sorry to learn that your interaction with our team did not meet the level of service we strive to provide. Every guest concern should be addressed with professionalism and empathy, and we apologize if you felt your concerns were not handled appropriately. Additionally, we regret that your breakfast experience fell short of expectations.... read more
When checking out I wasn’t given a receipt I assumed one would be emailed as is the normal case after being home a few days I checked my account and realized the restaurant at the hotel had not only over charged me but also added charges for things I didn’t order or buy when I called to speak with the manager I was brushed off and my issue wasn’t resolved I strongly advise avoiding this hotel
Business response:
Thank you for taking the time to share your feedback. We sincerely apologize for the frustrations you experienced, particularly regarding the billing concerns following your stay. We are sorry to hear that you were not provided with a receipt at checkout and that you later discovered charges that appeared inaccurate. We understand how concerning it can be to find unexpected charges on your account, especially after returning home. It is equally disappointing to learn that your attempt to resolve the matter was not handled to... read more
Housekeeping was practically non existent. I had to make up the room myself, including cleaning the floor. Parking fee is very high and no other options . Location is ok not the best beaches nearby.
Business response:
We are especially concerned to learn that housekeeping service fell short during your visit. While we are glad you found the location acceptable, we are sorry that other aspects of your experience prevented you from fully enjoying your visit. Your feedback has been shared with our management and housekeeping teams for review and improvement. We value your comments and appreciate the opportunity to address areas where we can do better. Thank you for staying with us. We hope to have the opportunity to provide you with a much-i... read more
Our room had cockroaches, we told the lady in the front desk and she acted like she didn’t care.
Business response:
Thank you for bringing this to our attention. We sincerely apologize for the condition of your room and for the impression you received from our front desk team. Cockroaches in a guest room are completely unacceptable, and your concerns should have been addressed with urgency and care. We are reviewing this matter with our staff and ensuring that our pest control and housekeeping teams take immediate corrective action. We appreciate your feedback, as it helps us improve, and we regret that your stay did not meet our standard... read more
Business response:
Thank you for taking the time to rate your stay. While we appreciate your feedback, we noticed that no additional comments were provided. Guest feedback is valuable to us as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide a better experience. Safe travels
Business response:
Thank you for taking the time to rate your stay with us. We are sincerely sorry to see that your experience did not meet expectations. Although no additional comments were provided, we take all feedback seriously and understand that a 2/10 rating indicates we fell well short of delivering the level of service and comfort our guests deserve. We appreciate you choosing to stay with us and would welcome the opportunity to learn more about your experience so we can address any concerns and improve for future guests. Your feedbac... read more
This is the worst hotel I have stayed at in Fort Lauderdale. The staff was not friendly and more stand off ish because they seemed quite bored since the hotel was very quiet. Beach towels are tiny and the one I got was all ripped up. Breakfast is not included and you go and order it. No free coffee in the lobby either in the morning. There was no bathroom door, just a rolling glass door which is basically 0 privacy. Housekeeping didn’t tidy up the room at all over 3 days. Housekeeping staff also was quite rude. I wouldn’t no... read more
Business response:
Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations. Providing exceptional hospitality is our top priority, and we are disappointed to learn that we fell short during your visit. Please to know that your comments have been shared with our management team so they can be reviewed with the appropriate departments and used as an opportunity for improvement. We hope you will consider giving us another opportunity to provide you with the exceptional stay our gu... read more
Business response:
Thank you for taking the time to rate your recent stay at Cambria Hotel Fort Lauderdale Beach. We are truly sorry to learn that your experience did not meet your expectations. Since no additional comments were provided, we are unable to identify the specific issues you encountered. We value your feedback and would appreciate the opportunity to learn more about your experience so we can address any concerns and continue improving our service. We hope you will consider giving us another opportunity to provide you with the exce... read more
Frequently asked questions about Cambria Hotel Fort Lauderdale Beach
How is Cambria Hotel Fort Lauderdale Beach rated?
Cambria Hotel Fort Lauderdale Beach has a 4.1 star rating with 4,143 reviews.
When is Cambria Hotel Fort Lauderdale Beach open?
Cambria Hotel Fort Lauderdale Beach is open now. It is open 24/7.