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Cambria Hotel Fort Lauderdale Beach
- Hotels
- Fort Lauderdale, FL
About this business
Location details
2231 N Ocean Blvd, Fort Lauderdale, FL, 33305, United States
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Requested cleaning services several times with no response. Sofa chair filthy!
Business response:
Elise - my apologies for not receiving the housekeeping services you requested. I can understand your frustration I have shared your comments with our team for immediate follow up. We hope you give us another opportunity to demonstrate our commitment to the guest experience.
Business response:
We appreciate you taking the time to share your score with us. We always strive to maintain the highest standards of cleanliness and comfort for our guests, and it seems we fell short during your stay. We sincerely apologize for the inconvenience caused.
One of the front desk staff was very rude, not helpful whatsoever when I told him about things not working in my room. I went two without tv. The air stopped working.
Business response:
Rivannah - my sincere apologies for the challenges you encountered. There was a neighborhood cable outage that affected parts of the hotel. Unfortunately, our provider took longer to repair that first anticipated. I have shared your comment about the AC with our maintenance team for immediate follow up. Was the guest room key left in the slot by the door? knowing that will assist us in determining the exact nature of the problem. I do hope you will give us another opportunity to properly demonstrate our commitment to creatin... read more
There were not enough chairs at the pool, our room was serviced only once in 6 days, we had to request new coffee and cups daily, and the coffee cup tops did not fit on the bottoms. There was one front desk worker who was very rude when I requested our room to be cleaned. And then it never was.
Business response:
We appreciate your recent survey feedback. It's always valuable for us to hear about your experiences, whether positive or otherwise. Regarding your stay, we understand that the seating arrangement by the pool may have impacted your comfort. Additionally, the housekeeping service not meeting your expectations is something we take very seriously. We regret any inconvenience this may have caused you and genuinely appreciate your patience in bringing these matters to our attention. We strive to provide excellent service and a c... read more
No
Business response:
Not sure what this review is about. Please bring any concerns to the desk!
I had a generally pleasant stay at the Kenmore Village Hotel. The facilities are modern and well-maintained, and I was especially impressed by the convenience and accessibility of the parking, which is a rare find in Miami Beach. The location is also perfect for exploring the area. However, the post-checkout service regarding a lost item was quite disappointing. After checking out on February 13, my wife realized she had left her white light down jacket on a hanger in our room. I contacted the front desk immediately, and the... read more
The room was very filthy and noisy. The staff is also incredibly rude and unhelpful. I would never stay here again.
Business response:
We appreciate your taking the time to share your thoughts about your recent stay with us. We're sorry to hear that your experience fell short of our usual high standards. We hope you will change your mind and stay with us again.
Pessimo atendimento… pessoal do front desk péssimo. Jamais voltaria
Business response:
We appreciate your taking the time to share your thoughts about your recent stay with us. We're sorry to hear that your experience fell short of our usual high standards. We hope that you will give us another opportunity to serve you in the future, and we look forward to the chance to provide you with a more enjoyable stay.
Wasn’t very clear about the extra $41.00 per day on top of the rent if the hotel for valet. And there is no option for you to park for free or any visitors have to pay as well. I would have gone to a more expensive hotel if I knew I was paying nearly as much as I did
Business response:
We appreciate your taking the time to share your thoughts about your recent stay with us. We're sorry to hear that your experience fell short of our usual high standards. We hope that you will give us another opportunity to serve you in the future, and we look forward to the chance to provide you with a more enjoyable stay.
Frequently asked questions about Cambria Hotel Fort Lauderdale Beach
How is Cambria Hotel Fort Lauderdale Beach rated?
Cambria Hotel Fort Lauderdale Beach has a 4.1 star rating with 4,143 reviews.
When is Cambria Hotel Fort Lauderdale Beach open?
Cambria Hotel Fort Lauderdale Beach is open now. It is open 24/7.