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Cambria Hotel Fort Lauderdale Beach
- Hotels
- Fort Lauderdale, FL
About this business
Location details
2231 N Ocean Blvd, Fort Lauderdale, FL, 33305, United States
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The hotel it self is a nice hotel in a prime location, the issue was with the lack of attempt or follow up regarding an issue we had with the water temperature. Cool to room temperature showers over the course of a stay with no resolution of sincere apology and effort to accommodate is what really turned our experience from a great one to a disappointing experience. Front desk staff was ok but not very helpful...one one rep the really looked like he wanted to be there and give great service, the others lacked that friendly i... read more
No housekeeping for 4 days despite being asked at check in which day I wanted housekeeping to come. Reception sent me onslaught of automated bot messages but when I messaged them 5 times to ask about room cleaning I received no response.
There's literally nothing to do nearby, you have to walk at least 30 minutes to the closest convenience store. There was a team of teenagers staying in the rooms adjacent to ours and they would be slamming the doors until like 2 am. If you are trying to have a quiet and active stay this isn't your the correct one.
Pool wasn’t nice. Saw a roach in the room
There was not hit water during 2 days despite that I did report it.
Business response:
Thank you for taking the time out to inform us of your experience, information like this is very much appreciated and will be pass on to the relevant department. We would like to express our sincere apology for any inconvenience cause while you were staying with us.
The staff weren’t very helpful this place does NOT have hot water and the air conditioner doesn’t work we asked for a partial refund and got denied management said he won’t bother us since we were checking out.
My air conditioner stop working in the middle of the night nothing was done to fix it. My shower water was very cold told to let it run
Our stay did not meet basic cleanliness or safety expectations. The room had visible hair on the floor and in the shower, suggesting it was not thoroughly cleaned. The pool area, which was the main reason we booked this hotel, was very disappointing. Cushions were torn and moldy, chairs had mold, and there were rust spots on the floor, making it unsafe. The photos of the property looked great online, but the reality was very disappointing.
Business response:
Thank you for taking the time to bring light on issues you had during your stay. We build our values on cleanness and will be forwarding all information to the relevant department. We hope you will give us another chance to show you that this is not our norm. Hope to see you soon.
There is nothing to say overall was terrible
Business response:
We appreciate you taking the time to share your score with us. We always strive to maintain the highest standards of cleanliness and comfort for our guests, and it seems we fell short during your stay. We sincerely apologize for the inconvenience caused.
Frequently asked questions about Cambria Hotel Fort Lauderdale Beach
How is Cambria Hotel Fort Lauderdale Beach rated?
Cambria Hotel Fort Lauderdale Beach has a 4.1 star rating with 4,143 reviews.
When is Cambria Hotel Fort Lauderdale Beach open?
Cambria Hotel Fort Lauderdale Beach is open now. It is open 24/7.