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Hilton Ocala
- Other
- Ocala, FL
About this business
Location details
3600 SW 36th Ave, Ocala, FL, 34474, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
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Everything! The heat doesn’t work, (our second room), small tub, refrigerator isn’t cold, no restaurant guide or phone book in room, all around a horrible experience, LaQuinta is next door, go there!
Business response:
Hello Sandy. All of us at the Hilton Ocala are deeply sorry to hear of your disappointment. I am meeting with the appropriate personnel to see what went so wrong and we will do anything necessary to resolve any issues surroundig these things you've mentioned. Thank you for making us aware where we fell short as we strive at all times to remain in the top tier of guest satisfaction scores at Hiltons Worldwide.
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RecommendedWorst Hilton experience to date. Air conditioning kept kicking to higher temp every 2 hours if no motion in bedroom. Only one regulatar coffee pod in the room. No maid service on second day even when we left the service request sticker on our door. We. paid higher price to get upper floor with afternoon snack and light breakfast but that was shut down and we were not notified before we booked. Front desk people were always tied up on phones leaving us to wait. Only plus was food in the resturant was excellent for supper.
it seems there's alot of ac not working
Easter buffet Food was dried out, very expensive for what was offered.
Business response:
Michael, we are very sorry to hear you were dissatisfied with today’s Easter Brunch selections. Will you please PM us so we can get some more info please. We’d like to make sure your complaint gets in front of the appropriate people! Thank you.
1. Room wasn’t ready at 3:00 check in 2. Our floor had dirty linens and trash bags at each room door- at 4:00pm 3. No wash cloths or hand towels 4. Tub drain won’t hold water- showers for everyone! This place is disgusting and I will not return!
Nice hotel but I’m still waiting on my deposit to be returned to my card. Was told it was sent out but my card institution says otherwise. Also, the air in the room didn’t work.
Frequently asked questions about Hilton Ocala
How is Hilton Ocala rated?
Hilton Ocala has no reviews yet.
When is Hilton Ocala open?
Hilton Ocala is closed now. It will open at 9:00 a.m.