Comfort Inn & Suites Verona at Turning Stone Resort Casino

Tawny Taquil 

on Google

a month ago

If you are in Verona you must, I repeat you must stay at Comfort Inn and Suites!!! Holly, shout out to you, she checked me in, fantastic customer service. I almost didn't stay there because I had bad customer service at another Comfort Inn suite, so I'm glad I didn't let that experience make my decision. Immaculate rooms and excellent customer service. Plus if you are going to the casino they offer door to door service, I didn't cause I was on business but next time, I sure am!!! 

Kay Lemon 

on Google

2 months ago

Service at the front desk was great. However, the mattress in the room was very uncomfortable. The air conditioning system was very loud and kept us up all night. The bathroom sink was also filling up. The phone in our room did not work and the closet was locked so we could not hang up our clothes. The shuttle was good that brought us over to the casino and back. For the amount we paid for a one night stay was definitely not worth it. It was very expensive for one night. 

Meg Ostroskey 

on Google

6 months ago

We recently stayed here for one night while passing through after a trip to Syracuse. We booked it because it was the most affordable reputable “budget” hotel in the area and were incredibly pleased with our stay. The hotel has clearly recently been renovated and was beautiful. The lobby area was clean and well attended to. The rooms felt very well kept, smelled clean, and the beds and pillows were extremely comfortable. Water pressure in the shower was amazing and nice and hot (very much appreciated as we were getting a sn... read more

Alexis Vergari 

on Google

a month ago

Vicki (front desk) totally made my stay 5 star!! She went above and beyond every step of the way! I cannot say enough about her helpful, cheerful demeanor. She helped me problem solve and saved my stay! She was amazing!!! 

Sara Saint-Val 

on Google

4 months ago

Upon arrival at the Comfort Inn and Suites—Verona, we had been driving/traveling for two days with our 18 month old son. Vicki was the first person we met that evening at check-in. Her customer service goes beyond measure!! She was friendly, patient, and genuinely caring. After such a long trip, we were exhausted and her attitude made a huge difference for our family!! She made us feel welcome right away and helped make our stay smooth and comfortable. We truly appreciate her and the rest of the staff there, and would absolu... read more