Comfort Inn & Suites Verona at Turning Stone Resort Casino

Meg Ostroskey 

on Google

a month ago

We recently stayed here for one night while passing through after a trip to Syracuse. We booked it because it was the most affordable reputable “budget” hotel in the area and were incredibly pleased with our stay. The hotel has clearly recently been renovated and was beautiful. The lobby area was clean and well attended to. The rooms felt very well kept, smelled clean, and the beds and pillows were extremely comfortable. Water pressure in the shower was amazing and nice and hot (very much appreciated as we were getting a sn... read more

Angela Hargather 

on Google

a month ago

Vicki at the front desk was absolutely amazing. We drove in from out of town and had some bad weather, so we were a bit frazzled when we got there. She made it all so much better. She was so sweet and accomdating. I have stayed at many hotels and have encountered so mamy people, she was by far one of the nicest. I truly appreciate all her help and her efforts, which made our stay even better. Thank you Vicki. And I apologize if it is Vicky, not Vicki. The hotel is smart having you at the front desk. You are a people person. 

Walt Fish 

on Google

5 months ago

The front desk staff and housekeeping were outstanding. Made our stay very enjoyable. We requested to not be in a room by an elevator and she took care of us. The woman running the front desk on 9/13/25 was more than accommodating. Breakfast in the morning was also a pleasant surprise. Nice and clean and quite a few food choices including hot items. Would definitely stay here again. 

Daniel Autovino 

on Google

4 months ago

I’m a travel agent who works specifically with housing groups in hotels, so I’ve experienced my fair share of challenges when dealing with hotel staff, especially at the front desk. With that said, Vickie was absolutely amazing! I have never met someone so willing, happy, and excited to help me, even when the mistake was completely my own. I had booked four rooms for myself and others attending a wedding this past weekend but forgot to reserve an extra night for our babysitter. Vickie immediately took care of it, honored th... read more

Rebecca Burkart 

on Google

4 months ago

Vicki, the front desk manager, is a perfect example of what great customer service looks like. The 3rd party platform we booked our room through made a mistake and when we showed up to check in Vicki let us know there was no reservation in her system and that they were fully booked but that she was going to get this figured out right away, and that is exactly what she did. She got right on the phone with the 3rd party and fought for the mistake to be made right. She was able to get a resolution for us quickly! She really tur... read more