Comfort Inn & Suites Verona at Turning Stone Resort Casino

Daniel Autovino 

on Google

a month ago

I’m a travel agent who works specifically with housing groups in hotels, so I’ve experienced my fair share of challenges when dealing with hotel staff, especially at the front desk. With that said, Vickie was absolutely amazing! I have never met someone so willing, happy, and excited to help me, even when the mistake was completely my own. I had booked four rooms for myself and others attending a wedding this past weekend but forgot to reserve an extra night for our babysitter. Vickie immediately took care of it, honored th... read more

Walt Fish 

on Google

2 months ago

The front desk staff and housekeeping were outstanding. Made our stay very enjoyable. We requested to not be in a room by an elevator and she took care of us. The woman running the front desk on 9/13/25 was more than accommodating. Breakfast in the morning was also a pleasant surprise. Nice and clean and quite a few food choices including hot items. Would definitely stay here again. 

Nicholas Doria 

on Google

a week ago

Vicki at the front desk was absolutely amazing, very friendly and professional. Helped with anything we needed very promptly. Will definitely stay here again. Our room was awesome and was very clean and tidy. Highly recommend. 

Rebecca Burkart 

on Google

a month ago

Vicki, the front desk manager, is a perfect example of what great customer service looks like. The 3rd party platform we booked our room through made a mistake and when we showed up to check in Vicki let us know there was no reservation in her system and that they were fully booked but that she was going to get this figured out right away, and that is exactly what she did. She got right on the phone with the 3rd party and fought for the mistake to be made right. She was able to get a resolution for us quickly! She really tur... read more

Bryan Moiles 

on Google

3 months ago

Long story short after a cross country journey to move my daughter, we were in a bind as the house she was moving too wasn’t ready. This was on a Friday and we had to wait until Monday and needed help in making alternative plans. Vickie to the rescue! She helped me get organized over the phone. Got us a room and space that was needed and made sure we were well taken care of during our stay. It was a pleasure to see her smiling face every afternoon, she remembered my name and always made me feel welcomed. The staff in gener... read more